Frequently Asked Questions:

Any questions ? Let us help you! Or view other customers question; you may find your answer here !

Why is my credit card not working?

Did you put in the right ZIP Code and address of the card holder? Be sure that your card can be used abroad.


Departure location

The location is written under pickup location. You can also use the interactive Google map located on each tour page (on the bottom right hand side). You can use the map to get directions.


Do I need to take my voucher?

Yes you are required to present your voucher at the departure point/tour desk.

If you do not have access to a printer please contact our office via email: info@praguecitytour.com or phone our office +31 299 411117


How can I pay?

Payment can be made by credit card or by PayPal. If you would like to pay via bank transfer, please contact us and we will send you an invoice.


I am interested in one of your private tours, but I would like to change one stop of the tour, is it possible?

All our private tours can be customized according to your wishes. Please, contact us with you request and we will be glad to arrange it for you.


I am already in Prague but I have lost my voucher.

This is mandatory to have your voucher, otherwise you cannot do a tour. Please contact our office via email or phone.


What is the cancellation policy?

For Individuals:

  • Cancellation more than a week in advance : 15% administration fee
  • Cancellation between a week and 48 hours prior to departure date: 50% of the total amount plus administration fees that might be imposed
  • Cancellation less than 48 hours prior to departure date and time or no-show : 100% of the total amount
  • Tickets for Events or Attractions are non-refundable • Airport, Limousine or Coach - transfer services are non-refundable

 Please email us for our group cancellation policy.


How can I book a tour?

You can book a tour by clicking on the calendar on the right side of each tour page. Select the date you are interested in, and fill in the information.

Straight after your payment, you will receive the voucher by email.


Do you offer bus tours departing from the airport?

Unfortunately we do not offer bus tours from the airport, only private tours.


Can I book a tour at the last minute when I am already in Prague?

Of course you can, but we advise you to book a tour in advance in order to ensure the availability.